Tenancy Enforcement Officer
Location: Greenwich, London
Salary: £23 per hour paid Umbrella
Contract Type: 3+ Month Contract (Possibility of Extension)
About the Role:
Our client, based in Greenwich, is seeking an experienced Tenancy Enforcement Officer to join their Tenancy Services team within the Housing Department. This is a fantastic opportunity to provide high-quality, customer-focused services to residents, ensuring a well-maintained, safe, and peaceful living environment.
In this role, you will be responsible for managing tenancy and neighbourhood issues, specifically related to new-build homes, ensuring a smooth transition for residents into their new homes. You will ensure the proper and appropriate use of accommodation while offering residents an efficient and effective service regarding tenancy and related matters.
You will take a proactive approach to addressing anti-social behaviour and nuisance, with a focus on enforcement action against breaches of tenancy conditions.
Key Responsibilities:
Day-to-Day Tenancy Management: Manage tenancy and neighbourhood issues for a designated group of new-build homes, ensuring smooth transitions for new residents and their successful integration into the community.
Service Delivery: Provide efficient and effective services for tenants, addressing tenancy-related issues and working collaboratively with internal and external colleagues.
Anti-Social Behaviour (ASB) & Nuisance Management: Address all forms of nuisance and anti-social behaviour, taking robust enforcement actions when necessary, including issuing Fixed Penalty Notices.
Lone Working & Case Management: Handle a caseload that includes home visits, block visits, and outdoor work. You will work autonomously, managing your workload and prioritising effectively.
Customer Engagement: Deliver excellent customer service, directly engaging with residents to address concerns, explain tenancy rights and responsibilities, and encourage participation in service development.
Partnership Working: Collaborate with external agencies and partners to maintain safe and thriving communities for residents.
Key Skills and Requirements:
Customer Service Excellence: Proven ability to provide outstanding customer service, with a flexible approach to solving problems and managing challenging circumstances.
Proactive & Independent: A self-starter who takes ownership of their work and manages their caseload with minimal supervision.
Organised: Excellent organisational and time-management skills, with the ability to prioritise multiple tasks and manage a diverse workload.
Experience: Previous experience in tenancy management or enforcement roles is desirable.
Legal Knowledge: Familiarity with tenancy rights and anti-social behaviour legislation.
