Technical Support Officer
Redbridge
£14.57 per hour
Full Time Contract ( 3 months long)
Novax Recruitment is actively seeking a Business Support Officer in Redbridge. This is a contract without a scope for extension working full time hours.
The job:
- Respond to customer queries and escalate issues and messages to the technical managers and professional workers
- Delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery
- To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care
- Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator
- Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager
The candidate:
- Minimum 5 GCSE level pass including maths and English, or equivalent
- Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)
- Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines
- Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; 0161 388 3087
