Housing Advice & Assessment Officer
London Borough of Sutton
Full Time Contract
The London Borough of Sutton is recruiting Housing Advice & Assessment Officers to join its Housing Advice, Information and Assessment Service. This role offers the opportunity to apply professional judgement within established frameworks to deliver effective, person-centred housing advice and homelessness prevention services.
The Role
You will provide proactive, holistic housing advice and support, helping residents prevent or relieve homelessness and sustain independent living. Working with a varied caseload, you will assess housing need, make legally sound decisions, and develop solution-focused support plans.
Key Responsibilities
Deliver housing advice, homelessness prevention and casework within service standards
Advise on housing options, security of tenure, possession proceedings, welfare and housing benefits, and debt
Assess eligibility for accommodation and issue compliant decision letters
Develop and review personalised, solution-focused action plans
Work collaboratively with internal teams and external partners
Identify and manage risk, escalating complex cases when required
Maintain accurate case records and contribute to service improvement
About You
Strong working knowledge of Parts VI and VII of the Housing Act 1996 (as amended)
Experience providing advice and support in complex environments
Able to interpret and explain legislation clearly and make consistent decisions
Customer-focused, empathetic and outcome-driven
Strong written, verbal and organisational skills
