Job Title: Revenues Officer
Location: Hybrid (Minimum two days per week in Southwark or surrounding area)
Contract Type: Temporary / Contract
Rate: £27 Umbrella P/H
We are currently seeking an experienced Revenues Officer to join a dynamic team within a local authority in Southwark. This is a hybrid role requiring attendance at the Southwark office or within the surrounding area at least two days per week. Occasional home visits may also be required.
Role Overview:
The successful candidate will be responsible for managing a personal caseload relating to the administration, billing, collection, and recovery of Council Tax. The primary objective is to reduce arrears and positively influence customer payment behaviour through proactive customer engagement, negotiation, and enforcement measures.
Key duties include:
Engaging with customers to verify liabilities, discounts, and exemptions
Negotiating affordable and sustainable payment arrangements
Applying appropriate recovery actions in line with individual circumstances and legislative requirements
Liaising with third parties, including tracing agents and enforcement agents, to facilitate debt recovery
Conducting home visits where necessary
Representing the authority at court and supporting legal processes
Essential Requirements:
Extensive experience with NEC (Northgate Revenues) systems
Thorough understanding of Council Tax legislation and recovery procedures
Proven track record of handling complex caseloads in a local authority or similar setting
Excellent communication, negotiation, and investigative skills
Ability to interpret and apply legislation and policy effectively
Strong IT skills and proficiency in using databases and Microsoft Office applications
Desirable:
Previous experience using Civica Collect (Onestep)
