Rent Services Officer (Income Officer)

Location: Camden Council, 5 Pancras Square, London (agile/flexible working)
Contract: 3+ months (initial)
Rate: £27 per hour (paid via umbrella)

The Role

We're seeking an experienced Rent Services Officer to join Camden Council's busy Rent Service Team.

You will:

• Manage a designated "patch" of residential and non-residential rent accounts.

• Maximise rent and arrears collection while supporting tenancy sustainment.

• Ensure strict adherence to the pre-court action protocol.

• Progress cases through recovery action, including preparing legal papers and attending court if required.

• Provide advice and referrals to support agencies for vulnerable residents.

• Identify and implement best practice in arrears recovery.

Essential Criteria

• Knowledge of tenancy management, including successions, abandonments and use and occupation.

• Knowledge of the legal aspects of housing management, arrears collection methods and Northgate systems.

• Ability to deal effectively with difficult customers, remaining calm and professional.

• Ability to work under pressure to meet deadlines and service KPIs.

• Experience of working sensitively and effectively with diverse communities in a customer-focused environment.

• Proven experience of managing rent arrears cases.

The Person

• Computer literate and numerically proficient, with advanced ability in Northgate and MS Office.

• Excellent written and verbal communication skills.

• Analytical, highly organised, logical and methodical.

• Flexible and team-oriented, willing to provide cover where required.

• Background in collections, customer service, or estate management desirable.