Rent Arrears Officer
📍 Location: Camden
💰 Salary: £23 Umbrella
📅 Contract Type: Full time contract
About the Role
Are you an experienced Rent Arrears Officer looking for an opportunity to make a real difference? Join our Rent Service Team and play a key role in maximizing rent collection, reducing arrears, and supporting vulnerable residents to sustain their tenancies. You will be responsible for managing a designated patch of residential and non-residential accounts, ensuring compliance with pre-court action protocols while delivering a high-quality, customer-focused service.
Key Responsibilities:
- Manage rent arrears cases effectively, taking necessary action to recover outstanding payments.
- Provide advice and support to tenants facing financial difficulties, making referrals to support agencies where needed.
- Ensure strict adherence to pre-court action protocols and relevant housing legislation.
- Monitor accounts, send reminders, and initiate enforcement action when appropriate.
- Work towards collection targets while balancing the needs of vulnerable residents.
- Identify and implement best practices for arrears recovery within the team.
- Handle difficult conversations with professionalism and empathy, both over the phone and face-to-face.
- Maintain accurate records and case notes using Northgate and other housing management systems.
About You:
We are looking for a highly organised, analytical, and methodical individual with:
✅ Knowledge of housing management laws and rent arrears collection methods.
✅ Experience in rent arrears case management within a housing or customer service setting.
✅ Excellent communication skills with the ability to handle difficult situations calmly and professionally.
✅ Ability to work under pressure to meet deadlines and performance targets.
✅ Proficiency in Northgate and office software with strong numerical and IT skills.
✅ A customer-focused approach, with experience in working sensitively with diverse communities.
