Job Title: Operational Support Officer
Location: Enfield Highway Carnegie Building, 258A Hertford Road, Enfield, EN3 5BN
Hours: Full-time, 35 hours per week (Monday to Friday, 9:00 AM to 5:00 PM)
Hourly Rate: £16.00 per hour
Job Category: Administration / Support
About the Role:
Enfield Council is looking for an Operational Support Officer to join our team on a full-time, office-based contract. As part of our dedicated team, you will provide essential support across various services in Adult Social Care, including Adult Safeguarding, Mental Health, Learning Disabilities, and Older People/Physical Disabilities. This role is key in ensuring smooth operational coordination and maintaining data integrity across the services.
Key Responsibilities:
- Provide reception duties and serve as the first point of contact for service users, their families, contractors, and stakeholders.
- Input and process sensitive and complex data across multiple systems, ensuring data quality is maintained for reporting and statutory returns.
- Manage referrals and ensure that urgent matters are flagged and addressed promptly.
- Liaise with internal teams and external stakeholders to ensure compliance with service deadlines and priorities.
- Offer finance-related support, ensuring payments and contributions are processed promptly.
- Maintain confidentiality and sensitivity when dealing with complex and distressing content.
Required Skills and Experience:
- Excellent command of written English with strong numeracy skills.
- Prior experience in an adult social care setting, especially in roles relating to vulnerable service users, is highly desirable.
- Strong organisational skills with the ability to prioritise tasks and meet deadlines.
- A calm and empathetic approach when interacting with service users, particularly those with Learning Disabilities.
- Ability to multitask and thrive in a fast-paced environment.
- Good communication skills and the ability to work as part of a team.
Additional Information:
- Client: Enfield Council
- Start Date: 19th March 2025
- End Date: 13th June 2025
- Closing Date for Applications: 27th February 2025, 6:00 PM
