Job Title: Neighbourhood Services Manager
Location: London Borough of Camden
Contract: Full-time, Permanent
Working Pattern: Agile working with borough-wide site coverage
About Camden
At Camden, we are determined to build a borough where everyone can thrive. We are making radical social change a reality so that no one is left behind. With a deep commitment to equality and inclusion, our housing services play a pivotal role in supporting the wellbeing of our communities. We are now seeking an experienced Neighbourhood Services Manager to lead our frontline housing teams and deliver high-quality services to our residents.
The Role
As Neighbourhood Services Manager, you will oversee the delivery of neighbourhood housing services across a defined locality. You will manage and support a team of Neighbourhood Housing Officers to ensure estates are well-maintained, residents are supported, and tenancy and estate management services are delivered in line with our values and strategic objectives.
You will foster a relational approach to service delivery-embedding a culture of respect, collaboration, and responsiveness. You will work closely with residents, other departments, elected members, and external stakeholders to resolve issues and drive service improvements.
Key Responsibilities
Lead and manage a geographically dispersed team delivering neighbourhood housing services.
Inspire and support your team to achieve high standards of performance and customer satisfaction.
Use customer insight, data, and feedback to inform service design and delivery.
Ensure consistent application of policies and procedures across all housing tenures.
Manage risk and escalate safeguarding concerns where vulnerable residents are identified.
Collaborate with internal teams such as income, repairs, allocations, and legal services.
Represent Camden at community meetings, external forums, and with partner agencies.
Monitor expenditure, contribute to budget management, and identify opportunities for efficiency.
Maintain compliance with Camden's financial, health and safety, and equality standards.
About You
We are looking for a confident and proactive leader with a passion for housing and community empowerment. You will bring:
Demonstrable experience managing housing services or a related frontline team.
Strong understanding of tenancy and estate management, including safeguarding and resident engagement.
A track record of building relationships with residents, community groups, and stakeholders.
Excellent communication, organisational, and conflict resolution skills.
A commitment to Camden's values, especially equality, inclusion, and trauma-informed practice.
The ability to use digital systems and data effectively to inform decision-making.
The capacity to lead through change, challenge underperformance, and deliver continuous improvement.
People Management Responsibilities
You will report to the Neighbourhood Operations Manager and directly manage a team of up to 8 officers.
Additional Information
Travel within the borough is required.
Participation in the out-of-hours Emergency Telephone Service rota is expected.
