Income Collection Officer - Hackney Council
Our client is one of the UK's highest-performing local authorities, delivering outstanding services to a diverse and vibrant community. We are seeking a dedicated Income Collection Officer to manage temporary accommodation accounts and ensure the efficient collection of rent and service charges while supporting residents in sustaining their tenancies.
Key Responsibilities:
- Manage a portfolio of temporary accommodation accounts, ensuring timely rent collection.
- Assist tenants with housing benefit applications and financial capability advice.
- Engage with residents in arrears, including home visits and pre-legal stage appointments.
- Provide front-line support at the Hackney Service Centre for income-related queries.
- Identify accounts requiring possession action and serve notice-seeking possession.
- Represent Hackney Council at possession hearings and coordinate evictions when required.
- Work with internal teams and external agencies to provide joined-up support services.
- Maintain accurate records in line with GDPR and stay updated on welfare and housing legislation.
