Housing Operations Officer
Central Bedfordshire
£22.97 per hour umbrella
Contract (3 months+)
The Role:
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
Other duties include:
- Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions. This will include discussions to understand all aspects of a complaint.
- Undertakes activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
- Liaising with other Council services in respect of issues raised during complaint investigations, including the Council's Legal Service, Finance, Highways, Public Protection and Community Safety.
- Responsible for ensuring data and records are accurate to aid management and strategic decision making.
The Candidate:
- A record of successfully engaging with others, building positive relationships with a variety of communities, partner organisations, private sector providers, Government, public agencies and statutory authorities.
- A proven ability to research, problem solve, self manage in relation to time and priority and produce written reports.
- A good level of written and oral communication, including the ability to persuade and influence people to act and make decisions in a way which protects and promotes biodiversity.
- A committed team player, keen to develop and continually improve both on a personal level and in terms of contributing to the performance of the authority.
- A sound knowledge of communication and customer care skills.
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; 0161 667 0025.
