Welfare Officer (Benefits & Income Maximisation)
Rate: £18.40 PAYE / £25 Umbrella
Contract: Temporary
Start: ASAP
We are looking for an experienced Welfare Officer to support vulnerable residents by maximising income, advising on welfare benefits, and delivering high-quality casework support.
This is an excellent opportunity for someone with strong benefits knowledge and a passion for helping residents navigate financial hardship.
Key Responsibilities
Provide accurate advice and support on welfare benefits including Universal Credit, Housing Benefit, Personal Independence Payment (PIP) and other statutory entitlements.
Complete welfare benefit checks and support residents to apply for benefits, grants and other assistance.
Carry out structured and sensitive interviews, gathering financial and personal information to assess support needs.
Manage a varied caseload, ensuring outcomes are achieved efficiently and within deadlines.
Support residents with budgeting, debt advice and financial assessments, signposting to relevant agencies where required.
Maintain accurate case notes and records using case management systems and online benefit tools.
Ensure work is completed in line with current welfare legislation, guidance, and policy updates.
Essential Skills & Experience
Strong working knowledge of the UK welfare benefits system, including UC, HB, PIP and statutory entitlements.
Ability to assess financial situations and identify income maximisation opportunities.
Knowledge of relevant welfare legislation, guidance and policy changes.
Experience working with vulnerable residents and handling sensitive discussions.
Strong IT skills including case management systems / digital benefit platforms.
Excellent communication skills (able to explain complex information clearly and sensitively).
Proven ability to manage and prioritise a caseload.
Ability to work independently and collaboratively within a team.
Commitment to Equality, Diversity & Inclusion.
