Homeless Welcome Worker
Location: North London
Hours: Monday - Friday, between 8am and 6pm
Salary: £ (Band SC4 equivalent, dependent on experience)
Contract: Full-time
About the Role
We are seeking a compassionate and organised Welcome Worker to join a busy housing-related support service for individuals affected by, or at risk of, homelessness.
This vital front-facing role is the first point of contact for all visitors, ensuring everyone is received in a warm, respectful and well-managed environment. You'll help the service run smoothly through effective communication, administration and coordination support - making a genuine difference to the lives of those in need.
Key Responsibilities
Welcome and assist individuals accessing the service, providing a calm and supportive presence.
Handle front-of-house communication including phone, email and in-person queries.
Manage appointment bookings, activity timetables and shared calendars.
Maintain stock levels and organise supplies and donations for distribution.
Report and record maintenance issues to ensure a safe, well-kept environment.
Promote a positive and inclusive atmosphere for guests, staff and visiting professionals.
Uphold safeguarding, equality, and health & safety standards in all areas of work.
Collaborate with partner agencies to ensure access to relevant community support.
About You
Experience or strong understanding of the challenges faced by those experiencing homelessness.
Excellent interpersonal and communication skills.
Ability to remain calm and professional under pressure.
Organised, self-motivated and able to manage a varied workload.
Confident IT skills including Microsoft Office.
A compassionate, proactive approach with a commitment to helping others.
