Job Title: Field Agent - Debt Recovery
Location: North / Northwest London
Salary: £30,000 - £35,000 basic salary + bonus
The Role
Act as a representative of the Client to deliver a range of services that are required by various utility companies. The core activity focuses on visiting the premises of the client's customers and performing the following functions relating to their gas and electricity supply.
- Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
- Conduct PDV visits in line with specific client requirements
- Negotiate payment arrangements
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
The Company
They are a leading debt recovery agency operating within the Utilities Sector, so you will be joining an Industry leader, who can offer long term job security, an excellent pay and benefits package and future career development opportunities too.
The Salary and Benefits Package
- £30,000 - £35,000 basic salary dependent on location
- £1,000 bonus paid quarterly related to performance/attendance
- £300 monthly car allowance
- Fuel Card Provided
Candidate Requirements
- Full clean UK Driving License
- Access to own vehicle
- Able to provide business use insurance
- Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
- Be prepared to work alone or as a team, indoors and outdoors
- Excellent standard of spoken English
- Ability to make quick decisions/judgements
- Ability to stay calm under pressure
- Ability to show empathy- this is critical given that we many encounter members of the public who are experiencing difficulties and may be vulnerable
