Customer Service Advisor - Contact Centre
📍 Location: Sutton Civic Offices (Office-based during training, hybrid once up to speed)
🕒 Contract: 6+ Months
💰 Rate: £18 per hour (via umbrella) - rate is non-negotiable
🗓️ Start: ASAP
📝 Interview: Face-to-face at Sutton Civic Offices
Sutton Council is seeking a Customer Service Advisor to join our Customer Experience Contact Centre on a minimum 6-month contract. This is an exciting opportunity to support residents across a wide range of council services. We are looking for confident, proactive individuals with a strong commitment to excellent customer service.
Key Responsibilities:
Handle inbound enquiries via phone and email relating to local authority services such as Waste Services, Homelessness, and Highways
Deliver exceptional customer service to residents, managing complex and sensitive enquiries with professionalism
Use contact centre systems and administrative tools to process and log information accurately
Resolve enquiries or escalate where necessary, ensuring residents receive timely and effective responses
Work collaboratively with internal service teams to support service delivery
Essential Skills & Experience:
Proven experience in a customer service or contact centre environment
Excellent verbal and written communication skills, including digital channels
Confident using contact centre technology and CRM systems
Strong administrative skills and attention to detail
Able to manage a varied workload and prioritise effectively under pressure
Committed to delivering a professional, empathetic, and solution-focused service
Desirable:
Previous experience in a local authority or public sector environment
Knowledge of the Sutton area and local services
