Job Title: Council Tax Officer
Location: Enfield Council, Civic Centre (Hybrid - 20% office / 80% home)
Hourly Rate: £20 per hour
Working Hours: 35 hours per week
Contract Duration: 16 June 2025 - 12 September 2025
IR35 Status: Inside IR35
Application Deadline: 30 May 2025, 18:00
About the Role:
Enfield Council is seeking an experienced Council Tax Officer to join its Revenues Collection Service team on a temporary basis. This is a fantastic opportunity to contribute to a high-performing, customer-focused service that supports the effective collection of council tax across the borough.
Key Responsibilities:
Accurately process and manage customer council tax accounts
Handle all aspects of council tax including:
Account set-up, maintenance, and review
Assessment of discounts, disregards, and exemptions
Payment arrangements
Pre- and post-court processes
Liaison with enforcement agents (bailiffs)
Provide excellent customer service, including effective engagement with vulnerable or challenging customers
Work in line with statutory regulations and corporate policies
Contribute to a collaborative team environment
Requirements:
Previous experience in council tax administration or local authority revenues services
Strong knowledge of council tax legislation and collection processes
Ability to manage a busy caseload and meet deadlines
Good communication skills, both verbal and written
Competent in using relevant systems and software
Ability to work both independently and as part of a team
Benefits:
Competitive hourly rate of £20
Hybrid working arrangement (80% home-based)
Opportunity to gain further experience in local government
How to Apply:
Submit your application by 18:00 on 30 May 2025 to be considered for this role.
