Feedback and Resolutions Officer
Haringey
£24 Umbrella
A fine opportunity has arisen for a diligent Feedback and Resolutions Officer to join a professional team dedicated to improving service delivery and strengthening the resident experience.
You shall manage complaints, compliments, suggestions, members' enquiries, and FOI/EIR requests, ensuring all matters are logged, allocated, tracked, and resolved with accuracy and care. The role requires producing high-quality written responses, advising colleagues on best practice, and providing performance data to support continuous improvement.
Requirements:
Strong written and verbal communication
Knowledge of complaints handling, FOI/EIR, and feedback processes
Ability to work independently and manage your own workload
Confident use of IT systems
Commitment to excellent customer care
For more information please call Sam on 01616670021
