Job Title: Appeals Administrator

Location: Inverness

Salary: £20,500

The Role

  • The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
  • Analysing case by case data and collating the relevant written response
  • You may also be required to operate a customer service phone line to provide advice on how to appeal
  • Able to prioritise tasks, work on own initiative and manage a busy workload
  • Required to perform to KPI's
  • Good written communication skills
  • Accuracy and attention to detail
  • Computer experience is required

The Company

They are an industry leading UK Debt Recovery Enforcement Group who have been growing for 40 years.

The Salary and Benefits Package

  • Pension scheme
  • Monthly incentives
  • 29 days holiday (including bank holidays)
  • Ongoing training
  • Free On-Site Parking
  • Refreshments
  • Smart Casual Dress Code

Candidate Requirements

  • No previous experience is required however you do need to demonstrate:
  • Great written and verbal communication skills
  • Self-motivation and an ability to manage your own workload
  • Problem solving and decision-making abilities
  • Accuracy and strong attention to detail
  • The ability to work quickly and accurately
  • Sound IT skills - using Outlook, Excel and Word

The Application Process

Please submit your CV as directed and shortlisted candidates will be contacted for an initial telephone interview with a Novax Consultant. Candidates that pass this interview, will be presented to the Client in advance of a final interview.

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