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Temporary Accommodation Officer
£25 Umbrella P/H

We are currently looking for a Temporary Accommodation Officer for a role in Northampton. The Temporary Accommodation Officer will provide a high quality, responsive, customer-focused service to homeless households living in temporary accommodation, ensuring that all homes are well-managed and are maintained in a safe and habitable condition. Key responsibilities include making the most efficient and effective use of resources and helps to minimise the use and cost of temporary accommodation.


  • Complete temporary accommodation sign-ups, ensuring that every homeless household is given the necessary advice and guidance regarding their accommodation including rent, licence conditions and housing benefit

  • Liaise with local guesthouses and nightly paid providers to ensure that accommodation offered is maintained to the correct standard and that households booked in are residing there as expected

  • Data entry associated with accommodation placements is to be completed in a timely fashion with a high degree of attention to detail to ensure that records on various housing systems are up to date and accurate

  • To conduct visits to units of accommodation in line with the Council's policies and procedures to make sure that properties are not abandoned, are maintained in good condition as well as dealing, responding to or aiming to prevent instances of antisocial behaviour

  • Aim to minimise a customer's stay in temporary accommodation, supporting them on to the housing register and helping them manage payments to their rent account, ensuring housing benefit claims are submitted with correct documentation to ensure prompt payment and where appropriate negotiate payment plans to clear the build-up of arrears

  • To work collaboratively with other members of the team, the wider service, partners and agencies to ensure that those homeless households residing in temporary accommodation are supported with hope of reaching positive outcomes

For more information please call Sam on 01616670021 or email

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