Job - Service Desk Advisor
Rate - £21.00 per hour
Location - Islington
Contract - 3 months
Hours - 35 9am - 5pm
Job - Service Desk Advisor
Rate - £21.00 per hour
Location - Islington
Contract - 3 months
Hours - 35 9am - 5pm
Job Description
- Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures.
- Provide remote assistance over the phone and advice to users through instant messenger and through the use of remote support tools such as Dameware.
- Assist with issuing and resetting passwords using agreed procedures to maintain system security.
- Proactively keep users informed throughout all stages of all processes by phone, email, and instant messenger.
Experience
- Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users' satisfaction
- Experience of supporting corporate and departmental business applications.
- Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstances
How To Apply
To Apply please contact me on;
01615491999
