Field Representative
Salary: £30,250 per annum
Location: North West London
Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.
The Role
You'll be responsible for visiting properties to carry out a range of field-based activities, including:
Conducting pre-disconnection and meter inspection visits in line with company and industry standards.
Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.
Attending court hearings to obtain Rights of Entry Warrants.
Supervising utility isolations alongside engineers and locksmiths.
Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.
Ensuring visit reports are completed and submitted within agreed deadlines.
This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.
What You'll Need
Full UK driving licence held for at least 2 years (maximum of 6 penalty points).
Clean DBS record and no CCJs or IVAs.
Excellent interpersonal and written communication skills.
Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.
A self-motivated, proactive attitude with the ability to work independently and meet targets.
What's on Offer
£27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).
28 days annual leave (including bank holidays), increasing with length of service.
Company vehicle (available for personal use, subject to BIK).
IT equipment and all necessary tools provided.
Private pension scheme and Employee Assistance Programme.
Regular training, coaching, and structured career development.
"Love to Shop" birthday voucher and early Friday finishes.
