Business Support Officer
£10 per hour
The purpose of this role is to to provide a comprehensive and flexible administrative Business Support Service working across a range
of functions/departments as required, this will include implementing and maintaining business support service standards and providing an excellent standard of customer service for internal and external customers.
To contribute as team member to the provision of a modern, professional, high quality and responsive business support and customer focused service to support the Corporate and Business Plans of the local authority.
Your main duties will be:
– Providing comprehensive administrative and secretarial support to a number of clients on a daily basis including acting as point of contact for a service or department.
– Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.
– Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.
– Process and record applications, system transactions and queries in accordance with approved operating procedures.
– Provide an excellent standard of customer service, including reception services and liaison with other departments, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.
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