Customer Services Advisor
£9.50 per hour
The purpose of this role is to resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
This role is predominantly working from home, with the exception of training and team meetings.
Principal responsibilities of the role are:
1 Receiving all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.
2 Updating appropriate IT systems in order to record and maintaining an electronic record of customer details and their service requests.
3 Maintaining awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
4 Managing customer complaints, compliments and suggestions
If you believe you are suitable for the role, please apply directly!
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